Privacy Policy

What we collect when you submit an enquiry or create an account, how it is used, and how to have it removed.

Information we collect

When you submit an enquiry, request a quote or subscribe to our newsletter we collect the details you provide: your name, company, email address, phone number, country and the contents of your message. If you create an account we also store a securely hashed password.

We record standard technical information such as IP address and browser type for security and spam prevention.

How we use it

• To respond to your enquiry and prepare quotations.
• To send order, shipping and documentation updates relating to your business with us.
• To send newsletters and offers, where you have subscribed. You can unsubscribe at any time.
• To protect the site against abusive or automated submissions.

Sharing

We do not sell or rent your information. We share it only with service providers who help us operate — for example freight forwarders, customs brokers and testing laboratories — and only where it is necessary to fulfil your order or enquiry, or where the law requires it.

Retention

Enquiry records are retained while they are commercially useful and then archived or deleted. Newsletter subscriptions are retained until you unsubscribe.

Cookies

We use a small number of cookies to keep sessions working and, where enabled, to measure site usage through analytics. You may decline cookies; essential session cookies are still required for login and form submission.

Your rights

You can ask us for a copy of the information we hold about you, ask for corrections, or ask us to delete it. Contact us using the details on the contact page and we will respond within a reasonable period.